Observed arrival · 2026-08-23
Bank Conduct Index Counts the Ombudsman’s Decisions
A public index turns UK banking ombudsman decisions into firm-level and issue-level uphold rates.
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Why it surfaced
Bank Conduct Index has indexed 190,620 banking decisions and classified 93,625 full texts, then makes comparisons the Financial Ombudsman’s own listings do not provide. Its careful warning—that these are not random complaints and do not predict future rulings—makes the numbers more useful, not less.
A public index turns UK banking ombudsman decisions into firm-level and issue-level uphold rates.
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