Backstop — Chargeback watch for Shopify

Field notes

The workflow separates monitoring, evidence assembly, and submission: Backstop watches the store in six-hour intervals, ranks open disputes by urgency, and builds a PDF from order details, tracking, customer history, and refund-policy data. The merchant must supply items such as delivery photos or customer conversations when needed, then submit through Shopify. The homepage illustrates the process with a test-store dispute showing a 2-day, 11-hour countdown and a $482 amount at stake.