Ncall Wants to Put a Voice Agent on Every Indian Enterprise Call

Field notes

The proposed workflow starts with connecting existing numbers, CRM, and helpdesk systems, then supplies scripts, FAQs, policies, and escalation rules for each target language. Ncall says the resulting agents can handle both inbound and outbound calls, transfer conversations to SMS, email, or chat, and make every call searchable and scoreable. The page gives concrete operating targets—under 100ms latency, under ₹2 per call, and 10,000+ simultaneous calls—alongside a displayed Hindi example marked 87ms and ₹1.62.