Observed arrival · 2026-08-28
Alumanel’s SLA Clock Stops When the Desk Does
An IT service-management platform that pauses SLA timers outside working hours and gives each customer a dedicated Postgres database.
Field notes
The product models SLA time as staffed time rather than elapsed calendar time, with working-hours calendars and public holidays affecting the clock. Its examples show a Berlin desk pausing a P2 ticket from Friday evening until Monday morning, while separate response and resolution targets remain visible. The page also describes append-only ticket histories with actor, timestamp, and reason fields, plus CSV or JSON export from a customer-specific Postgres database. Trial, sign-in, pricing, and demo paths are all exposed.
Observed signals
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Editorial observations of this landing page, not a rating.
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