Observed arrival · 2026-08-29
Reply Index Measures Who Answers the Email
An independent project measuring how quickly Ottawa auto-repair shops respond to the same customer enquiry.
○Open
⊠Login
$Paid
†Ads
✦Pretty
●Pro
◎Niche
◉Human
⚑Risk
ƒJS
Field notes
The project sends one identical, genuine enquiry to every eligible independent repair shop in a trade, rather than selecting a sample. Its test case asks about a 2015 Audi A4, brake-parts availability, waiting time, and same-day service. Replies are timed to the minute and classified by 24-hour and 72-hour thresholds, while missing written channels and silence after fourteen days remain part of the measurement.
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Editorial observations of this landing page, not a rating.
○OpenPublic substance visible
✦PrettyNotable craft visible
●ProPolished or operationally mature
◎NicheUnusually specific use
◉HumanPersonal, local, civic, or handmade
One card from the complete issue