Asiant Llais, the Welsh-speaking repair line

Field notes

The described workflow turns a phone conversation into a structured repair record rather than an audio message awaiting later transcription. Required fields include access arrangements and a stock-register UPRN, while the address-matching process uses a closed export rather than open-ended place-name guessing. The page also describes fallback behavior for uncertainty: the agent avoids promising an appointment, records what it knows, and requests a human callback. Pilot access appears to be arranged through the site rather than opened as a self-serve product.