Occlus, the dental receptionist that knows when to stop

Field notes

Occlus is designed to sit alongside a clinic’s existing WhatsApp Business App rather than replace it. Its workflow covers appointment changes, routine facts such as parking and prices, and 24-hour reminders, while the page says each clinic uses its own WhatsApp Business Account and Meta payment method. The handoff rules are unusually explicit: emergency keywords are checked before an AI model sees the message, and a staff reply silences Occlus for the rest of the conversation.