Debt Collection Calls, With a Firm Boundary

Field notes

The setup flow exposes the operating rules before asking a business to proceed: users select a ledger, overdue threshold, calling window, and voice, then review the list before any call is made. The page specifies New Zealand and Australian caller numbers, local business-hours restrictions, and a fourteen-day reminder point. Routine outcomes can be written to Xero or MYOB invoices, while disputes and hardship cases are described as handoffs to the company’s accounts inbox.