Vasta puts the whole support team in one flat-priced inbox

Field notes

Vasta models support as a shared operational queue rather than a chat bubble alone: conversations can be assigned, privately annotated, converted into tickets, and resolved. The displayed plan is free for one seat and €29 monthly for the whole team, with no per-seat charge on paid plans. The implementation details are unusually explicit for a support product, including a sub-10 KB loader, Frankfurt data residency, 31 widget languages, HMAC-signed customer identity, and compatibility with strict CSP settings.