UniversalDesk, one queue for every social inbox

Field notes

The proposed workflow connects one WhatsApp number, Instagram account, Messenger page, Telegram bot, and website widget per brand, then places their messages in a claimable queue. The homepage illustrates the idea with customer questions for Adjei Fabrics and Sunrise Bakery, including stock, cake collection, shipping to Kumasi, and Sunday hours. Brand filters and separate greetings are described, while the product explicitly limits automation to a team-written greeting before a person takes over.