Unstaffed Works, for the businesses that run themselves—sort of

Field notes

The project uses a four-step operating frame—book, pay, access, operate—to examine physical self-service beyond the initial software transaction. Its directory separates operating software, integration layers, and access hardware, while the case studies name concrete deployments such as a municipality-funded beach wheelchair station, a slope-side ski rack, and Vienna’s 24/7 tool rental. The homepage also records evidence limits, including unverified outcomes, missing review dates, and operator verification requirements.