Observed arrival · 2026-09-15
Staffing Curve’s Erlang C Planner
A Power BI visual that calculates contact-center staffing requirements by interval and compares them with an actual roster.
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$Paid
†Ads
✦Pretty
●Pro
◎Niche
◉Human
⚑Risk
ƒJS
Field notes
The workflow starts with forecast contacts, handle time, and a schedule, then applies Erlang C and shrinkage to distinguish productive staffing from scheduled staffing. The chart maps the resulting gap against the roster and shades understaffed intervals. The homepage claims a throughput of 30,000 intervals in under a tenth of a second and says calculations remain on the user’s machine. The AppSource listing is described as being under Microsoft review.
Observed signals
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Editorial observations of this landing page, not a rating.
○OpenPublic substance visible
$PaidCommerce or pricing visible
✦PrettyNotable craft visible
●ProPolished or operationally mature
◎NicheUnusually specific use
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