Uchunguzi Turns Neighborhood Complaints Into Public Cases

Field notes

Uchunguzi separates a complaint from a confirmed resolution: a human first reviews each submission, the relevant authority receives the case, and residents must verify the outcome before closure. Its rules vary by category, with location blurring from 50 to 750 metres and different evidence requirements for water, electricity, health, and security reports. The homepage lists four language options and says the system covers 709 administrative zones, although no published reports are visible yet.