Observed arrival · 2026-09-19
Earshot Makes the Phone Tree Call Itself
Earshot runs synthetic test calls against IVRs and contact-center phone trees, checking prompts, spoken values, delays, and routing behavior.
- For
- Contact-center engineers testing IVR changes and queue treatments
- Worth noticing
- The homepage cites a 20-bug UAT round verified overnight, with each bug paired to its own audio slice.
Field notes
The workflow combines scheduled or on-demand SIP calls with keypad actions, local recording, transcription, and assertion-level results. Earshot’s examples focus on evidence that manual UAT usually loses: a recorded delay cadence, the exact prompt heard, and an audio slice attached to a failed check. The page also says users can supply their own Claude or GPT key for scenario drafting, while recordings remain on the local machine.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
One card from the complete issue