Observed arrival · 2026-09-23
Real Human Feedback puts AI receptionists through test calls
A testing service says real people call a business’s AI receptionist, score its calls against a published rubric, and deliver a written report.
- For
- Businesses using AI receptionists
- Worth noticing
- Its sample scenario tests an after-hours heating call and flags a fictional $89 fee that the business never set.
Field notes
The site lays out a five-step workflow: a business supplies its receptionist’s number, the tester plans scenarios, real people place calls, each call is scored, and findings are delivered in writing. Its rubric includes nine categories, from greeting and booking accuracy to urgent calls and invented information. The displayed heating-company report is explicitly fictional; it illustrates a made-up after-hours fee and a missing callback expectation rather than presenting a verified client result.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
One card from the complete issue