Observed arrival · 2026-10-07
Press Zero’s scorecard for customer-service bots
A UC Riverside student research project invites people to rate customer-service bots across eight dimensions, from reaching a human to privacy.
- For
- People who have dealt with customer-service bots
- Worth noticing
- The eight-part index separates access, understanding, resolution, effort, honesty, accuracy, respect, and privacy.
Field notes
Visitors can submit an account-free rating in about four minutes, using eight prompts that separate human access, comprehension, resolution, effort, honesty, accuracy, respect, and privacy. The navigation also exposes Models, Results, Story Wall, Contributors, and About & Method, while the homepage currently reports no submissions. The project identifies itself as non-commercial and affiliated with UC Riverside; it says email is never public and provides a data-deletion contact.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
One card from the complete issue