Observed arrival · 2026-10-19
Failurecase: support-agent evals for the edge cases
Failurecase helps teams turn support policies into editable evaluation cases and checks for support agents.
○Open
⊠Login
$Paid
†Ads
✦Pretty
●Pro
◎Niche
◉Human
⚑Risk
ƒJS
- For
- Teams testing customer-support agents
- Worth noticing
- Its sample checks both the expected escalation and zero successful refunds or money movement when a request exceeds the limit.
Field notes
The workflow starts with editable policy parameters, then links cases to assertions about amounts, ownership, side effects, and attempted actions. The listed library contains 32 synthetic patterns across ten categories, and exports are available in JSONL and Markdown. The page says the browser writer works offline; grading normalized observations requires a local Node installation, version 22 or later.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
○OpenPublic substance visible
$PaidCommerce or pricing visible
✦PrettyNotable craft visible
●ProPolished or operationally mature
◎NicheUnusually specific use
One card from the complete issue