Observed arrival · 2026-10-24
Audilyx’s call-by-call contact-centre QA
Audilyx presents a system for scoring contact-centre calls in English, Hindi, Gujarati and Hinglish, then turning scorecard gaps into coaching.
- For
- Indian contact-centre QA teams
- Worth noticing
- The sample Hinglish insurance call flags a claim-settlement guarantee at 04:18 as a zero-tolerance breach.
Field notes
The page walks through a sample insurance renewal call in Hinglish, showing a transcript, a displayed 82/100 score before its zero-tolerance rule marks the call auto-fail, and a quoted reason for the flag. Its described workflow links recurring scorecard gaps to leader-assigned coaching, short lessons with quizzes, and later call results; bulk uploads, webhook ingestion and CSV exports are also listed. These are product examples and claims on the page, not independently verified performance.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
One card from the complete issue