Observed arrival · 2026-11-04
Cortex’s after-hours call triage for trades
Cortex answers missed calls for HVAC and plumbing shops, sorts emergencies from routine requests, and collects each call in an inbox for follow-up.
- For
- HVAC and plumbing shops handling after-hours calls
- Worth noticing
- Its stated safety rule lets the AI raise urgency, but never lower it; the missed-call calculator labels its output as an estimate, not a promise.
Field notes
The public triage demo lets visitors choose a sample call type or enter a caller's words, then displays a routing label, suggested response, and alert status. A sample overnight inbox shows three cases, including a gas-smell call and a no-heat call involving an infant. The missed-call calculator exposes its inputs—call volume, share reaching voicemail, job value, and conversion rate—and cautions that the result is an estimate rather than a recovery forecast.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
One card from the complete issue