On Staff: a front desk that never goes home

Field notes

The service centers on structured intake rather than a generic voicemail replacement: its example summary captures the incident, location, dates, insurer contact, and whether the caller has counsel. A test transcript shows the assistant repeating and correcting a spelled surname before confirming the callback number. The page states that every caller is told the conversation involves an AI assistant and recording, while legal judgments remain with a human attorney.