TuTurnoMD Gives Puerto Rican Clinics a WhatsApp Waiting Room

Field notes

The workflow keeps appointment entry with reception, then moves timing updates into WhatsApp rather than asking patients to install an app. The page describes reminders one hour and twenty minutes before an estimated turn, a live page with a “Ya llegué” control, and a reception board for tracking arrivals. Its example moves a 2:00 PM appointment to roughly 2:45 PM, illustrating the service’s central promise: patients can remain at home while the office queue changes.