Observed arrival · 2026-10-16
Harpia shows its WhatsApp support workflow
A detailed account of an AI system drafting and answering WhatsApp support messages for companies in a health-services group.
- For
- Teams building WhatsApp support for health services
- Worth noticing
- A second model scores each draft from 0 to 100; messages below the cutoff go to staff already written.
Field notes
The worked WhatsApp exchange is explicitly labeled illustrative, with a fictional customer name and screens; it traces an expired-session issue from audio and screenshot through account lookup, knowledge-base retrieval, and a 94/100 review. The page says its system intentionally waits before sending, estimating how long a person might take to notice, read, and type a reply. The reported figures distinguish Sintropia from Gaia rather than presenting one undifferentiated group total.
Observed signals
Read the marks
Editorial observations of this landing page, not a rating.
One card from the complete issue